Frequently Asked Questions
What is your Return Policy?
Note: There will be no credit for returns made outside of this policy. All returns must be pre-approved. We will provide an RGA form that must be printed and sent back with your return. This form helps us identify your return and process it as quickly as possible.
All returned parts must be in new condition and in original packaging. Returns must be requested within twenty (20) business days of purchase. We do not offer refunds on hoses or electrical parts. We do not pay for return shipping on items unless the wrong part was sent or the item is damaged. All refunds will be made in original form of purchase within five to ten (5-10) business days of returned merchandise acceptance.
Note: By buying items shipped LTL (less than truckload), you have acknowledged that Varner Parts does not pay return freight for such items. It is your responsibility to pay the freight charges if you want to return such items.
Note: If items were damaged upon arrival, please contact us to report such damages. Do not return the item to us. Within ten (10) business days, take pictures of damages to the item(s) and packaging if applicable and email to us at support@varnerparts.com. Be sure to reference your order number. This will allow us to properly file an insurance claim for damaged items. We will replace any damaged items within five to ten (5-10) business days upon notification of damages.
What is your Return Procedure?
Standard Return Procedure
Please request your refund by writing us at support@varnerparts.com. Include your order number, full name, and reason you are returning product(s). If approved, we will email you an RGA form to print and include with your return. If your return meets the standards outlined in our Standard Return Policy, you will be refunded in the original form of purchase within five to ten (5-10) business days of returned merchandise acceptance. Send returns and RGA form to:
Varner Equipment
1375-US 50
Delta, CO 81416
If you were sent the incorrect part, we will within two (2) business days email you a link to download a USPS return label. Simply print the label and bring it along with the order you want to return to your nearest USPS servicing location. Many shipping establishments can print the label onsite as well. Be certain to obtain a tracking number for your shipment. If your return meets the standards outlined in our Standard Return Policy, you will be refunded in the original form of purchase within five to ten (5-10) business days of returned merchandise acceptance.
Note: By buying items shipped LTL (less than truckload), you have acknowledged that Varner Parts does not pay return freight for such items. It is your responsibility to pay the freight charges if you want to return such items.
Note: If items were damaged upon arrival, please contact us to report such damages. Do not return the item to us. Within ten (10) business days, take pictures of damages to the item(s) and packaging if applicable and email to us at support@varnerparts.com. Be sure to reference your order number. This will allow us to properly file an insurance claim for damaged items. We will replace any damaged items within five to ten (5-10) business days upon notification of damages.
Warranty Return Procedure
Varner Parts offers a 90-Day Limited Warranty on all products from date of purchase. Warranty items fall into two distinct categories:
1. Freight Damaged
If items were damaged upon arrival, please contact us to report such damages. Do not return the item to us. Within ten (10) business days, take pictures of damages to the item(s) and packaging if applicable and email to us at support@varnerparts.com. Be sure to reference your order number. This will allow us to properly file an insurance claim for damaged items. We will replace any damaged items within five to ten (5-10) business days upon notification of damages.
2. Manufacturer Defect
If the part you received does not operate or function properly and you believe it is defective, do not return it until you have contacted us. To process a warranty claim, the following information will be required:
· Original order number or proof of purchase.
· Tractor make and model.
· Tractor serial number.
· Current tractor hour meter reading.
· Clear photograph of the tractor model and serial number plate.
· Clear photograph showing the tractor hour meter.
· Clear photograph of the part during installation or replacement.
· Clear photographs showing the suspected defect or failure.
· A brief description of the issue, including when the failure occurred and the symptoms experienced.
Incomplete warranty submissions may delay processing or result in denial of the warranty claim. With the above list complete, we will within two (2) business days email you a link to download a USPS return label. Simply print the label and bring it along with the order to your nearest USPS servicing location. Many shipping establishments can print the label onsite as well. Be certain to obtain a tracking number for your shipment. Upon receipt and approval of your return, we will immediately ship you replacement part(s) at no expense to you.
Do you ship orders internationally?
No, Varner Parts does not currently ship items outside of the U.S.